User Data Deletion Policy

Last updated: 6/26/2026

1. Right to Erasure

In accordance with applicable data protection laws, you have the right to request the deletion of your personal data processed by Sevra. This is also known as the "right to be forgotten".

2. How to Request Data Deletion

If you wish to request the deletion of your user account and associated data, please follow these steps:

1. Log in to your account (if applicable).
2. Navigate to your account settings.
3. Look for the "Delete Account" option.
4. Follow the on-screen instructions to confirm deletion.

Alternatively, you can submit a deletion request by contacting our support team directly.

3. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When you request deletion of your data, we will delete your personal information from our active databases. However, some information may be retained in our backups or archives for a limited period for legal and disaster recovery purposes.

4. Third-Party Data

If we have disclosed your personal data to third parties (such as payment processors or service providers), we will take reasonable steps to inform them of your deletion request.

5. Contact Us

If you have any difficulties requesting data deletion or have questions about this policy, please contact us at: hello@sevra.co.ke.